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Terms and condition



Last updated: [28/12/2025]

Welcome to Bit69 (“App”, “we”, “our”, “us”).
By accessing or using our mobile application or services, you agree to be bound by these Terms & Conditions. If you do not agree, please do not use the App.

1. Eligibility

You must be at least 18 years old or the legal age in your jurisdiction to use this App. By using the App, you confirm that you meet this requirement.

2. Account Registration

  • You may be required to create an account to place orders.

  • You are responsible for maintaining the confidentiality of your login credentials.

  • You agree to provide accurate and up-to-date information.

  • We reserve the right to suspend or terminate accounts for misuse, fraud, or violation of these terms.

3. Services Provided

[Your App Name] acts as a technology platform that:

  • Connects users with restaurants, vendors, and delivery partners

  • Facilitates food ordering, payment, and delivery coordination

We do not prepare food ourselves. Food quality, hygiene, and preparation are the sole responsibility of the restaurant.

4. Orders & Availability

  • All orders are subject to availability.

  • Restaurants may accept or reject orders at their discretion.

  • Prices, menus, and availability may change without prior notice.

  • Some items may become unavailable after order placement due to operational reasons.

5. Order Cancellation & Refunds

  • Cancellation policies vary by restaurant and order status.

  • Once food preparation has started, cancellation may not be possible.

  • Refunds (if applicable) are processed as per our Refund Policy and payment method timelines.

  • We reserve the right to deny refunds in cases of abuse or repeated cancellations.

6. Delivery

  • Delivery times are estimates only and may vary due to traffic, weather, restaurant delays, or unforeseen circumstances.

  • We are not liable for delays beyond reasonable control.

  • Users must provide accurate delivery details. Failed deliveries due to incorrect information may not be eligible for refunds.

7. Payments

  • Payments can be made through supported digital payment methods, wallets, or cash (where available).

  • All transactions are processed securely through third-party payment gateways.

  • We do not store sensitive payment information.

8. Pricing & Charges

  • Prices are determined by restaurants and may differ from in-store prices.

  • Additional charges such as delivery fees, taxes, service fees, packaging fees, or surge charges may apply.

  • Final payable amount is shown before order confirmation.

9. User Responsibilities

You agree not to:

  • Use the App for unlawful or fraudulent purposes

  • Abuse delivery partners, restaurant staff, or support agents

  • Post false reviews or misleading content

  • Attempt to interfere with the App’s operation or security

Violation may result in account suspension or legal action.

10. Alcohol / Restricted Items (if applicable)

  • Orders containing alcohol or restricted items require legal age verification.

  • Valid ID may be required at delivery.

  • Orders may be canceled if verification fails, without refund.

11. Promotions & Offers

  • Promotional offers are subject to specific terms and validity.

  • We reserve the right to modify or withdraw offers at any time.

  • Abuse of promotions may lead to account suspension.

12. Limitation of Liability

To the maximum extent permitted by law:

  • We are not liable for food quality, allergies, or health issues caused by restaurant food.

  • We are not responsible for indirect, incidental, or consequential damages.

  • Our liability, if any, is limited to the value of the order placed.

13. Intellectual Property

All content, logos, trademarks, and software in the App are the property of [Company Name] or its licensors. Unauthorized use is prohibited.

14. Privacy

Your use of the App is also governed by our Privacy Policy, which explains how we collect, use, and protect your data.

15. Termination

We may suspend or terminate your access to the App at any time, without notice, for violations of these Terms or applicable laws.

16. Changes to Terms

We may update these Terms from time to time. Continued use of the App after changes means you accept the revised Terms.

17. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of [Your Country / State].

18. Contact Us

If you have questions or concerns about these Terms, contact us at:

Email: support@bit69.in
Company Name: Bitfinix Export Private Limited